Return & Refund Policy

Last updated: January 2024

At pakdealhouse, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Return Window

You may request a return within 7 days of receiving your order. The product must be in its original condition, unused, and in its original packaging.

2. Eligible Returns

Returns are accepted under the following conditions:

• The product is damaged or defective upon delivery
• You received the wrong item
• The product does not match the description on our website
• The product is unused and in original packaging

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been used or show signs of wear
• Items without original packaging or tags
• Products damaged due to misuse or accidents
• Clearance or sale items marked as final sale

4. How to Initiate a Return

To start a return, please follow these steps:

• Contact us through our website or social media within 7 days of delivery
• Provide your order number and reason for return
• Include photos of the product if it is damaged or defective
• Wait for our confirmation and return instructions

5. Refund Process

Once we receive and inspect the returned product:

• If approved, your refund will be processed within 5-7 business days
• Refunds will be issued to the original payment method (JazzCash or EasyPaisa)
• You will receive a confirmation email when the refund is processed

6. Exchange Policy

If you received a defective or wrong item, we will exchange it for the same product at no additional cost. Exchange is subject to product availability.

7. Shipping Costs

• If the return is due to our error (wrong item, defective product), we will cover the return shipping cost
• If you are returning for personal reasons (changed mind, don't like the product), you are responsible for return shipping

8. Condition of Returned Items

Returned items must be in their original condition:

• Unused and undamaged
• In original packaging with all accessories
• With all tags and labels intact

9. Late or Missing Refunds

If you have not received your refund within 7 business days of approval:

• Check your JazzCash/EasyPaisa account again
• Contact your payment provider
• Contact us for further assistance

10. Contact Us

For any questions about returns or refunds, please reach out to us through our website or social media channels. We are here to help!